How can we help?

Account access, verification and booking information.

Cannot log in?

Request a password-reset link using your account email. Check your spam folder as well as your inbox.

Reset my password

Verification and bookings

Check Verification for your document status and My trips for host approval, payment and delivery updates. Staff decisions appear in your in-app notifications.

Open my trips

Payment safety

Do not send money to an unverified number. Automatic collection is not connected. Keep your booking reference and mobile money transaction receipt; never share your PIN or one-time codes.

Contact the team

Our support team is available 24/7. Kito staff will never ask for your mobile money PIN.